ZEYQAVIRA™ · CUSTOMER CARE

How can we help?

Have a question about one of our home decor pieces, hanging ornaments, artificial plants, woven wall accents, an existing order, shipping, tracking, payment, a return, or a refund? Contact the ZEYQAVIRA™ customer-support team and we will be happy to assist you.

Email Support

service@zeyqavira.com

Response Target

Within 24 Hours

Questions About an Existing Order

Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.

Because ZEYQAVIRA™ offers home decor, geometric hanging ornaments, artificial greenery, glass accents, and woven wall hangings, product finishes, materials, packaging, and protective components may vary by item.

Please include:

Your order number.
A clear description of the issue.
Relevant photographs or videos, where appropriate.
A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.

Please note: Minor differences in finish, texture, tone, surface detail, or hand-applied decorative elements may occur on home decor and hanging ornaments. Artificial foliage may vary slightly in leaf arrangement, color, or shape, while woven pieces may vary in knotwork, fringe alignment, or texture. These variations are not necessarily considered defects.

Before Returning an Item

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Response Time

We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.

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